This Privacy Policy explains how Professional Plumbing Services of NWA ("we," "us," or "our") collects, uses, and shares information when you visit nwaplumbingpros.com (the "Site"), contact us, request service, or otherwise interact with us online. If you do not agree with this policy, please do not use the Site. If you have questions, contact us using the details at the end of this page.
Summary
- We collect the information you choose to give us, such as your name, phone number, email address, and details about your plumbing needs.
- We use that information to respond to you, schedule and provide service, and run our community programs.
- We do not sell your personal information.
- We rely on a small number of service providers (such as our website host, form processing, spam protection, and online booking) to operate the Site.
Information We Collect
Information you provide
We collect information you voluntarily submit through the Site or when you contact us. Depending on how you interact with us, this may include:
- Contact form: your name, email address, and message.
- Milo's Neighbor in Need application: your name, city, phone number, email address, a description of the plumbing problem, the reasons help is needed, household size, and whether you own the home. Your description of your situation may include personal or financial circumstances you choose to share. Please share only what you are comfortable providing.
- Sponsor a Family form: your name, email address, phone number, business or organization name, sponsorship amount, and message.
- Phone calls, texts, and emails: the information you share when you contact us directly.
Information collected automatically
Like most websites, our hosting provider may automatically record technical information when you visit the Site, such as your IP address, browser type, device type, operating system, referring page, pages viewed, and the date and time of your visit. This information is used to operate, secure, and troubleshoot the Site.
How We Use Your Information
We may use the information we collect to:
- respond to your questions and requests;
- schedule, provide, and follow up on plumbing services;
- review applications and coordinate sponsorships for our community programs;
- send service-related communications, such as appointment details;
- protect the Site and our forms against spam, fraud, and abuse;
- maintain and improve the Site; and
- comply with legal obligations and protect our rights.
How We Share Your Information
We do not sell your personal information. We may share information with service providers that help us operate the Site and our business, only as needed for them to perform those services, and in the following situations:
- Legal requirements: when required by law, legal process, or to protect the rights, property, or safety of our customers, our business, or others.
- Business transfers: in connection with a sale, merger, or transfer of all or part of our business.
- With your consent: in other situations where you have asked us to or agreed.
Third-Party Services
The Site uses the following third-party services. Each provider handles information under its own privacy policy.
- Netlify hosts the Site and processes our website forms. Form submissions are stored by Netlify and delivered to us.
- Google reCAPTCHA helps protect our forms from spam and abuse. Use of reCAPTCHA is subject to the Google Privacy Policyand Terms of Service.
- Housecall Pro provides our online booking. When you book online, the information you enter is collected by Housecall Pro on our behalf.
- Google Fonts delivers the typefaces used on the Site, which means your browser connects to Google servers when pages load.
- Google reviews may be displayed on the Site, and links may take you to Google to read or leave a review.
Links to Other Websites
The Site links to websites we do not control, such as Google, Facebook, and our online booking page. We are not responsible for the content or privacy practices of those websites. Please review their policies before sharing information with them.
Cookies and Similar Technologies
We do not use the Site to serve targeted advertising. Some third-party services described above, such as reCAPTCHA and online booking, may use cookies or similar technologies to function and to protect against abuse. Most browsers let you block or delete cookies, though some features may not work correctly if you do.
Some browsers offer a "Do Not Track" setting. Because there is no uniform standard for responding to these signals, the Site does not currently respond to them.
How Long We Keep Information
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including providing service, maintaining business records, and meeting legal, tax, or accounting requirements. When information is no longer needed, we take reasonable steps to delete it.
How We Protect Information
We use reasonable measures to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Children's Privacy
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.
Your Choices and Rights
You may ask us to access, correct, or delete the personal information you have provided to us. Depending on where you live, you may have additional rights under applicable law. To make a request, contact us using the details below. We may need to verify your identity before responding, and we will respond as required by applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Changes take effect when posted.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact Professional Plumbing Services of NWA:
- Phone: (479) 397-0219
- Email: professionalplumbingnwa@gmail.com
